CYTEXONE Voice Features
Voicemail to Email
 Receive your voicemails as emails! Your CYTEXONE phone comes pre-configured to send each employee an email notifying them of a new voicemail messages. Or with a click of the mouse, attach the actual voicemail (as a .wav) to the email and send!
 Movable Extensions
Have more employees than you do desks and phones? No problem. With a couple of clicks of the mouse, your employees will have their extension and voicemails following them from desk to desk.
Music on hold
 Creating your hold music is as simple as uploading an MP3 file using the Web Control Panel. With a click, callers will hear your favorite songs while on hold. In fact, each Server comes with multiple audio channels, giving you the ability to play different audio to different classes of callers.
Intuitive Scheduler
 Want to play different messages to callers at different times of the day?
Or perhaps you want an entirely different Call Menu on weekends, with different options for your callers to choose from. Use Intuitive Scheduler to create and apply schedules that will make your phone system work for you - even when you have gone home for the day
Outlook Integration
CYTEXONE voice fully integrates with Microsoft Outlook.
Auto-Attendant
Auto-Attendant is as easy as it is powerful. With simple clicks of the mouse:
 |
- Manage call flow (press 1 for sales, press 2 for support, etc.)
- Build scheduled responses
- Forward calls off-site and much more
|
Unlimited Extensions
Create unlimited extensions with just a few clicks of the mouse! Each extension can be customized differently - with dozens of options such as:
 |
- Personal inbound number
- Outbound CallerID Privacy settings
- Spell-by-name directory
- Voicemail settings
|
Conference Calling
Pre-configured with a conference bridge which supports an unlimited number of internal participants and as many external participants as you have phone lines.
| |
Check this out!
To call someone just right-click on their Contact or on any email in your Inbox. As soon as you click, your desk phone will ring. Pick it up and the call connects!
Also, when an incoming call comes to your extension, you will get a screen pop that gives the caller & amp, name based on a look-up in your Outlook Contacts.
Integration is much easier with CYTEXONE voice. Now, with a few simple clicks, you can make your desk phone (hard or soft) integrate with your web browser. This means you can make your PC open browser windows into ticketing or sales force automation systems (e.g. salesforce.com) in seconds! |
|
|
 |
 |
 |
|
Paging / Parking
Unlimited simultaneous parked calls
System-wide paging and single phone intercom also available
Call Forwarding
Users can use their personal Web Control Panel to enable call forwarding to either an internal extension or to an external number.
Receive calls no matter where you are, as long as you have Internet Access
Name Directory
 CYTEXONE voice can be pre-configured with a professional directory. Callers are simply prompted to spell the first three letters of the party last name and then automatically connected to the requested extension.
Don’t want to be in the Name Directory? No problem. Certain names/extensions can be easily excluded from the Name Directory.
Custom Caller-IDs
Customize outbound Caller-ID on a per-extension basis, to block, reveal, or change the Caller-ID of every extension in your office!
 Telecommuting
Employees can travel outside the office, or between offices, with an IP phone (or softphone) and keep their same extension number. Answer your extension from home, the hotel, even your cell phone, as if you are stillglued to your cubicle!
Branch Office Support
Free office-to-office calling
Web Control Panel
Manage personal configurations (such as listen to voicemail, click to call people back, etc.) from anywhere with an easy to use control panel.
Plug and Play
CYTEXONE will install your phone system with preconfigured extensions and preferences. We do the work for you, before we even get to you.
 Powerful Reporting
View real-time call logs for all extensions with powerful search and filter parameters. Real-time billing so that at any snapshot in time, you can see just how much you are spending, company-wide, on telephone calls
Allow individual users to look at their call logs - and return calls with the click of a mouse.
Voicemail Groups
Send a voice message to multiple people with The Voicemail Group Feature.
First, easily build groups of people (such as your sales team). Then just dial the number of your group, as you normally would an extension, and leave a message. Seconds later everyone in the group gets your new message!
Unlimited Call Queues
Each queue comes with a variety of options. Personalized audio announcements give your queue that professional sound, if that’s the kind of thing you are looking for.
 Hold Time & Announcement Frequency Customization
- User/Agent priorities for more effective call routing.
- Hold time limits so callers do not remain in your queue for extended periods of time.
- Caller limits for keeping queue call volume to a manageable level.
- Length of time after fielding a call before the same agent is called again.
- Full Featured A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your Users/Agents in many different ways to facilitate your business needs.
- Many Ways to Ring
- Ring all - 1st to pickup gets the call.
- Ring one person at a time in order
- Ring in order, w/ memory
- Ring who was least recently called
- Ring who has the fewest calls
- Ring a random person
Skills-based Routing
 Assign each agent a priority, and your queue will distribute calls to them accordingly. Pass more leads to your star-closer, or pass less leads to your underperformers additional layer of prioritization based on agent order.
Graphical Queue Reports
 |
- View graphical reports on every detail of your queues such as: abandoned calls, completed calls, hold time, average call length, agent productivity, and much more.
- Multiple Auto-Attendants:
- Your business may have several numbers for different departments.
- With multiple Auto-Attendants, direct calls to a different call menu based off of the inbound number.
|
Upload Voice Prompts
This feature gives you the ability to upload highly professional pre-recorded voice prompts.
|
