Ask Anything, frequently or not.
If you need additional questions answered, please click here to use our live chat option, email us at support@cytexone.com, or call us at 212-477-0990. We love talking about our many products and solutions.
What does VOIP mean?
VOIP stands for Voice Over IP or "Internet Protocol". VOIP is a term used to describe the process of sending phone calls over the Internet instead of directly through the PSTN.
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Can I use CYTEXONE Voice if I connect to the Internet over dialup?
Yes. CYTEXONE Voice can be set up in many configurations. One way to use CYTEXONE Voice is as an interface to the PSTN, where normal analog or digital T1 lines come into the PBX and calls are routed in and out through those connections. In this setup you would not be using a VOIP provider, so you do not need a broadband Internet connection. CYTEXONE Voice does, however, need to connect over the Internet to our data center in order to check for updates and for registration purposes, so some kind of Internet connection is required.
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I would like to use a VOIP service provider for my telephone connectivity, what will the impact be on my Internet connection?
The short answer is that if you have an average business-class cable modem connection you should be able to handle up to about 3 simultaneous calls and if you were to upgrade to a fast cable modem connection or a T1 connection you'd be able to handle closer to 6-10 simultaneous calls at peak times. This assumes those users will be using the internet as well.
However, as you were probably expecting, the short answer skips over quite a few details. VOIP connections use about 90kbps per connection, so if you know your upstream bandwidth you should be able to figure out what kind of results you'll see.
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What are the bandwidth requirements to use your phone system?
If you plan on using a VOIP provider you should allot 90kbps per concurrent call. Therefore, if you expect to have 10 concurrent calls you need to make sure your Internet connection is capable of speeds in the range of 900kbps. VOIP phones also take up that much bandwidth, but since they are usually on the same network as your PBX the impact is minimal.
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I'm going to need a new Internet connection and I have the choice of DSL or Cable modem. Which should I choose?
Cable modems generally have higher speed and lower latency making them the better choice most of the time.
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What are the technical requirements for CYTEXONE Voice?
To configure CYTEXONE Voice, you will require a desktop computer with a web browser on the same network as the CYTEXONE server. In addition you will need a network of some type to connect CYTEXONE Voice to the Internet and to your users' phones.
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Do I need to be connected to the Internet to use CYTEXONE Voice?
If you do not use a VOIP service provider to handle your PSTN connection, then you probably don't need an Internet connection. The exception is during the installation of CYTEXONE Voice, during install your phone system registers with our servers to synchronize your license data. For that period of time you'll need to be connected to the Internet.
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Do I need a static IP address to use CYTEXONE Voice?
No. Most if not all VOIP service providers work with dynamic IPs.
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Can I plug my fax machine into my CYTEXONE Voice System?
Absolutely, fax machines are supported by CYTEXONE Voice and handled in the same way as regular analog telephones. You have even more options with faxing with the entire CYTEXONE System.
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What kind of connection to the Public Telephone System should I get?
Depending on the speed of your Internet connection, you can choose to use a VOIP service provider or the traditional telephone company to route your calls onto the public telephone network. If you have a reasonably fast and reliable Internet connection, then you will be surprised by the cost savings and calling options that a VOIP provider coupled with CYTEXONE Voice can bring you. If you already have a connection to a local telephone company you may feel more comfortable staying with them. Either way, we can help you to manage your phone system quickly and easily.
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What do I get when I purchase CYTEXONE Voice?
Opening a box and then making calls will only take minutes. CYTEXONE Voice is a complete system. We sell a product that is pre-installed and pre-configured on a server, we also sell phones and analog telephone adapters (ATAs) for use with CYTEXONE Voice. If you order them together, we can set those up as well.
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I already have a server, can I install CYTEXONE Voice on that?
No, sorry. We only sell CYTEXONE Voice pre-installed.
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Can I use analog phones?
Yes, there are a few ways that you can use analog phones with CYTEXONE Voice, but the most straightforward is to couple them with an ATA or analog telephone adapter. An ATA turns a normal analog handset into a SIP compatible phone. At that point, you would configure it just as if it were a SIP phone. One of the most compelling reasons to use an analog phone is so that you can go cordless.
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Do I need to configure any hardware?
No. CYTEXONE Voice comes pre-configured to be used on a DHCP network. If the network is configured properly, CYTEXONE will use the IP address it is given and present that IP address and a URL for administration on the screen when it is turned on.
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I already have phone lines coming into my office, can I use those with CYTEXONE Voice?
Yes. You'll need an interface card though. We have two types of interface cards, a 4 port analog interface card and a 1 port T1 card. Analog lines are the normal telephone lines you're used to, plug an analog handset in and make calls. T1s are digital lines that carry up to 24 voice channels, they need some hardware, or a PBX to convert them into individual lines. If you need any help with this, please let us know.
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I have a T1 that carries both voice and data, can I use this with CYTEXONE Voice?
Yes, you just need some way to split out the voice channels to a T1 connection to feed into CYTEXONE Voice. Then you would configure it just as if it were a pure voice T1.
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Do I receive any support when I purchase CYTEXONE Voice?
Of course. We are here for you.
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What if I need help setting up CYTEXONE Voice?
We take care of everything for you. You don’t need to set up, let us handle it.
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Can I use an IP phone other than those sold for use with CYTEXONE Voice?
Yes.
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How many extensions can I set up?
There's no limit.
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How many messages can be stored on the voicemail system?
We don't really know. Somewhere around 100,000 minutes. If you need more space than that, we can work something out.
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What is an IVR?
IVR stands for Interactive voice response. An IVR is a system where callers interact with a computerized voice application using their phone's keypad to choose from the presented options. Often times there are more than one pathway from the beginning of the IVR to the point where a caller connects to a real person, sometimes, depending on choices made and time of day the caller may just hear a recorded message.
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When I call someone outside the company, only my caller id number is shown, not my name. Is there some way to have my name display as well?
The company providing you your connection to the public phone system controls this. Only they can set the name associated with your phone number. We have ways of working around this, so let us know if you are concerned.
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When people call me I only get their phone number, I would like their name to display as well. Is this possible?
If the name is passed to us, we will display it. If it is not being displayed then the company providing you with your connection to the public phone system is not sending it to us. Try contacting them and see what they can do to rectify the problem.
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Can I change the default "Music On Hold"?
Yes. You can add any songs or announcements you would like through the web-based administration interface. This is one of the “fun” features. Chose your own MP3’s to create a unique audio experience for your callers and give your company a defined identity.
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Can I connect to multiple VoIP service providers?
Yes. You can add as many as you like. Additionally, if you are given more than one account from a single provider you can add it as well. Each account has it's own set of routing rules.
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Can CYTEXONE VOICE traverse my NATing firewall?
Yes. Most providers and firewalls handle this without you having to do a thing. If it gets complicated, we will take care of it for you. We are good at this.
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