Ask Anything, Seriously
If you need additional questions answered, please click here to use our live chat option, email us at support@cytexone.com, or call us at 212-477-0990. We love talking about our many products and solutions.
What kind of support can you offer me?
We’re here for you. Follow this link to experience how.
Our support has been designed to help you stay up and running. For further information, check out our support options under CYTEXONE Support.
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How quickly can I get my network supported by you? My network is down and I desperately need help!
Depending on the size of your network, we can get you up and running in just one day! Contact us by phone (877-CYTEXONE) and we can give you an instant time estimate, with no strings attached. We think you will be pleasantly surprised by how quickly we can assess your problem and solve it.
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I have a complex network with firewalls and servers. I also have multiple locations with VPN access and VOIP. Will you be able to support my 25 (plus) employee company?
Yes. We specialize in your type of networks. With our experience in dealing with hybrid networks like yours, we will be able to help yield the most performance and stability out of your existing infrastructure. We can also suggest consolidating your systems to reduce costs. Everybody wants to reduce costs…
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How expensive is it to support my network?
That really depends on the servers/applications that you have or need and also on the number of desktops you have. CYTEXONE aims to be totally affordable for small and medium sized businesses. To get an accurate estimate please contact us at cytexone@cytexone.com.
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I have a very small office. Will you still support me?
Absolutely. We recognize the importance of having a complete IT solution for small businesses in order to be successful in this competitive marketplace. As a small business, you still need to run efficiently.
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I am in the process of setting up a brand new office. I need help with Servers, Desktops, Firewalls, Routers, VOIP, etc. Can you help?
Yes we can definitely help. In fact, we can take over this entire process for you. We are constantly researching to uncover the most affordable and dependable products on the market. We will assess your needs and then recommend the best servers, desktops, firewall, router, VOIP, and even something as simple as a printer. After you define your choices and approve of the plan, we will order, install and configure everything for your new office. You have a choice here also to use us as a remote IT department, which may help you cut costs as well.
When you let us handle your technology, you can worry about the things you should be, like developing your business and yielding higher profits.
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Do you support Mac systems?
Yes. We love Apple products, and if you use them you probably do too.
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I already have a network set up for my company, but could benefit from additional services and technical support. Is this a possibility?
Since we understand how to outfit a company with complete technology solutions, we understand the process every step of the way. This means we can come into your business and offer you support or integration at whatever level you need.
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I have multiple office locations. Is it possible to have all of my offices on the same network?
We tailor our system to fit the needs of your company. Our system is so great for people with multiple office locations. There is so much you can do. For one, we can network all of your branches so that you all have access to the same files and folders and even allow you to print to each other’s printers instead of faxing documents. We can also set you up with an IP phone system that will allow you to eliminate long distance charges. Your company will be able to call each other’s extensions no matter what city the office is located in and be instantly connected. Also, video and web conferencing options will help you maintain close communication and community with all of your branches, no matter how far away.
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My business is growing really fast. Is it pointless to get the CYTEXONE system now? Should I wait until we are at a stable size?
You absolutely do not have to wait. Our system is designed to grow with you. We customize your system to fit potential growth and prevent any problems that can occur with a fast growing company. The last thing you want is down time, and CYTEXONE is totally scaleable.
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