CytexOne Troubleshoots Issues Before Human Detection
Unscheduled downtime of hospitality automation systems can drastically affect your Greenwich, CT hotel’s bottom line. Studies estimate that of the total time spent fixing a system issue, 76 percent of the time is spent before the fixing even begins.
- 8% of the time is spent figuring out if there is a real problem
- Another 20% of the time is spent diagnosing the problem
- And 47% is finding the resources to fix the problem
In addition to lost revenue and profit, there are other intangible reasons that downtime of hotel infrastructure is so unwelcome:
- Business interruption
- Damaged brand image
- Hasty repairs cause future problem
- Increased work pressure and job stress
- Safety risks dues to rushed work
Workforce Readiness Challenge
If unscheduled downtime is the overarching problem facing the connected hotel environment then workforce readiness is an additional obstacle to overcome. Hiring trends within the hospitality industry have shifted in recent years. The days of having a dedicated technology professional on staff have passed. This change results in an increase in expensive reactive activities usually avoided when regular, preventative tasks are implemented, thus leading to a decrease in capability.
Stay Ahead of the Curve
CytexOne automation systems, designed from the ground up, not only integrate HVAC, lighting, occupancy detection, audio and video, WiFi, and energy management, these systems are extremely reliable and are built with stability and redundancy as the top priority. CytexOne created Atlas, an in-house designed and built remote monitoring service that continuously and proactively detects system stressors, and weak points in HVAC, lighting and other in-room automation systems. Atlas can avert failure with automatic, self-healing procedures. CytexOne engineers can monitor, troubleshoot, diagnose, and remotely repair, and remotely assist on-site engineers to replace a device or a component. Atlas can also speak directly to facility managers and management staff via desktop computers, smartphones, and tablets.
Preventative technology like Atlas provides hoteliers with a number of benefits including:
- driving down service-related costs by resolving issues faster,
- eliminating additional maintenance activity,
- increasing asset uptime,
- providing competitive differentiation,
- and meeting the demand of guests for faster service.
CytexOne’s knowledge of the hospitality industry was shaped by its ongoing work with multiple dwelling unit projects, building sponsors, and the most demanding residential property owners. CytexOne helps clients optimize workspaces–front desk, back-of-the-house, and meeting and conference rooms. Popular solutions include the addition of centralized lighting control with motion sensors, audio throughout, digital signage, shade integration, and intuitive audio/video conferencing, and access control.
The company is well versed in hotel-related products and applications, both from the customer experience to the back room mechanics. We take the difficulty and mystery out of technology. If your hotel has a need, CytexOne designs and delivers the right solution.