Invest in Smart Technology and Management Software for Your Property
Labor costs can make up as much as 47 percent of a hotel’s operating costs. In Los Angeles, rises in workers’ minimum wage have put an additional strain on hoteliers. The best way to reduce these costs is by focusing on recruitment and turnover. This allows you to limit training periods as much as possible by hiring experienced employees and making sure they stick around for a long time.
While the primary focus will always be on the people you hire, you also need to give them the right foundation to succeed. Invest in property management software that can be used to optimize scheduling, streamline training, and yield more efficient operations. Below, we highlight some ways smart technology can help resolve your labor woes:
Streamline Your Employee Training
When employees are in training mode, they’re not going to be at full capacity. Even the best candidates will take some time to get used to the new job. You can speed up their transition by creating consistent operating procedures and offering standardized operating platforms.
With a smart property management solution, employees can use the same interface across the board to control technology (climate, lighting, etc.), booking, maintenance, and more. This will not only speed up training, but it will also make it easier to cross-train employees to reduce the number of staff and encourage camaraderie within the team.
Keep a Tight Control on Your Schedules
It can be difficult to find the right balance when creating staff schedules. To optimize your labor costs, you want to avoid situations in which your team is understaffed or overstaffed. With your property management software, you can better monitor the use of resources throughout your hotel. Through personalized codes and cards, you can see how much time employees typically take to complete certain tasks. You can also better manage requests as far as maintenance, bookings, laundry and more are concerned to gauge your labor needs when creating your monthly or weekly schedules.
Monitor Your Maintenance Performance
Your management software can help you enhance maintenance efficiency to reduce the amount of staff needed. Incorporate alerts so staff knows as soon as a room is ready to be cleaned. Through your access control cards, you can also see how long it takes your maintenance crew to clean each room. If you spot inefficiencies, you can address them with your manager to see if it’s an issue with a procedure or a particular staff member.
Automate Tasks throughout Your Hotel
With smart technology included in your property, you can also automate certain tasks. A typical example is the check-in process. Guests can check in through their mobile phones and even use them as their hotel key. Once they’ve checked in, the room automatically prepares for them: lights and TV turn on, climate adjusts, and music begins playing. Your system will alert the necessary personnel in booking and housekeeping to let them know the room is now occupied.
Give Your Guests Some Autonomy
Aside from significantly improving their experience, giving guests autonomy can also reduce your labor costs. Through in-room controls, you give guests the power to make adjustments to lights, climate, and entertainment. More importantly, when it comes to labor productivity, guests can use a dedicated tablet or app for booking, housekeeping, or laundry requests. This can reduce the number of guest services personnel you need to have scheduled at a given time. Since requests immediately go into your property management database, your staff can also respond more efficiently.
CytexOne makes it easy to incorporate our technology solutions with your current management software for optimal results. To learn more about how staff can benefit from a technology upgrade, call us at 212-792-6700 or reach out through our online contact form.