Enhance Safety with the Right Technology Solutions and Comprehensive Training
Despite stiff competition from the VR (vacation rental booking) industry, specifically Airbnb and HomeAway, hotels can still possess an upper hand when it comes to safety. One of the reasons guests opt for professional properties is that they feel safer there than they would booking with a stranger. In this blog, we highlight some ways to step up your hotel safety and security measures to make sure you can deliver on guest expectations and ensure return business.
Having strong security protocols in place isn’t just necessary to satisfy guests, it also protects you from potential litigation. Singer Connie Francis’ lawsuit against a New York hotel in 1976 established that guests could sue for crimes suffered due to negligent security. Just last year, West End Hotel Partners was ordered to pay sportscaster Erin Andrews $26 million for allowing a stalker to tape her in one of their properties.
Create the Right Technology Infrastructure
Technology can play a pivotal role in enhancing your hotel security. Make sure you have the latest locks, alarms, surveillance cameras and software installed to protect your property more efficiently. Below we highlight some key technology features that can bolster your security:
- Smart Surveillance: Make it easier to monitor your entire building without needing personnel watching surveillance 24-7. Video analytics can recognize certain events—a cash register left open, someone entering your valet parking area, or someone lingering by a room entrance—and send your staff an alert.
- Access Control: Smart locks let you monitor who is entering and leaving a room at any given time. This is especially useful in deterring any potential employee theft. Each employee’s keycard or code is uniquely tied to them so if something goes missing it’s easy to pin point who last entered the room.
- Cyber Security: We can strengthen your IT and networking solutions to protect them from cyber-attacks. Our Atlas’ software checks all network devices for issues and automatically installs the latest software to patch up any security vulnerabilities.
- Lighting Control: Install automated lighting in your public areas and hallways, so lights automatically turn on when they detect movement. Reduce the risk of theft or harassment for both guests and staff by eliminating dangerous unlit areas.
- Security Cameras: Not only can you use surveillance cameras to track suspicious activity and avoid fraudulent claims, having them installed in visible areas will make your guests feel safer.
Offer Comprehensive Training for Employees
Though one of the benefits of having a security system in place is the ability to automate many staff roles, you’re still going to need a human touch. Make sure you have regular safety meetings with your team so they know how to avoid dangerous situations, recognize suspicious activity, and respond in case of an emergency.
Train your staff to engage with guests consistently so they can recognize anyone that doesn’t fit a typical profile. Always have staff present at your main access points to greet guests and keep out anyone that does not belong on the property or is disruptive. In cases of any suspicious activity create a standardized system for reporting and responding to these incidents.
Above all, you need to foster a strong community within your hotel and let your staff know they are a priority. They are not to put themselves at risk or in an uncomfortable situation for the sake of a guest. Give them the authority to say no to a guest who is acting questionably or could be a danger to himself or others.
By combining a reliable technology solution from CytexOne with safety protocols and procedures, you can be more efficient in protecting your staff, guests, and property. To learn more about how to enhance your hotel safety and security you can fill out our online contact form.