Plan Ahead for a Successful Hotel Communication System
In recent years, a strong hotel communication system has become a requirement for success in the hospitality industry. According to Ruckus, 83 percent of guests go out of their way to report bad Wi-Fi, and 36 percent won’t return to a hotel if they had a bad experience with their internet connection. Behind the scenes, the network is just as important to your Los Angeles, CA property.
It will be used not only for guests’ internet service, but also to support in-room IP-enabled devices, point-of-sale terminals, digital signage, video conferencing, and more. With growing demands, many old networks find themselves unable to carry the load. Below we will highlight some features the hospitality industry needs to embrace to make sure they have a fast, reliable signal that they can optimize to increase profits.
Invest in Enterprise-Grade Wireless Access Points
There are a lot of inherent challenges to getting reliable Wi-Fi signal throughout a hotel. There are hundreds of rooms and devices vying for space and thick walls blocking signals. In larger hotels, without the right placement and products, there are often dead spots throughout the property.
We work with Ruckus’ Zone Flex wireless access points, which include Beam-Flex+ adaptive technology. The access points automatically adapt to interference and problems in real time to reduce signal loss or lagging. Another perk of the Zone Flex access points? They can be discreetly installed on the ceiling, so they won’t be an eyesore in your luxury hotel.
Optimize Your Network for Media Distribution
Due to large signal bandwidths, media distribution will place a heavy load on your hotel communication system. Guests will use your network to stream audio and video; it will also be used for video conferences and digital signage. To avoid lagging and optimize the guest experience, you need to invest in routers and access points with high bandwidth capabilities.
You can also enhance the flow of traffic by making it easy to categorize and prioritize certain systems. This way you can make sure always to prioritize media content that is latency-sensitive, so you can avoid instances in which a user immediately recognizes a slow-down in the signal.
Prepare Your Property for Future Growth
Another priority when designing your network is making sure it can grow over time. It’s important to work with a professional who knows how to create large enterprise-grade networks. This way they’ll know how to organize your system, so it’s easy for you to add additional routers, switches or access points in the future. As soon as you add a device, your network will recognize it so it can be managed by a CytexOne technician or a member of your staff.
Protect and Maintain Your Network
As you add more connected devices to your hotel, it also becomes more vulnerable. Your network installation should include a thorough risk assessment so you can figure out which products or data are most vulnerable. A professional can then help you develop the necessary manual overrides, encryptions, and firewalls.
To avoid both cyber attacks and overall system downtime, you also need to invest in a monitoring solution. Our CytexOne Atlas software oversees all your connected devices and resolves issues before you even notice they’ve occurred. You won’t have to deal with a front desk littered with complaints from guests when the internet goes down.
To learn more about our smart hospitality systems and how they can impact your operational efficiency, call us at 212-792-6700 or fill out our online contact form.